Trouble is that a lot of … Abuse will be removed and result in a ban. Hi , Im a private seller that sold a mobile phone on September 26 2016. INADs are costly and should be avoided. it was a fairly expensive item (90). I have until 1/9 to refund or provide proof of delivery. Be respectful to other users at all times and behave in a civil manner. I sold an item on eBay last Dec 14 2014. Help for sellers and buyers! In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. Thank you. They have another 14 days to return the goods once they’ve told you. Bought and paid for item THROUGH EBAY ITEM PAGE over 2 weeks ago. Buyer demand a refund after 60 days: Fullon: eBay Discussion! Selling on Amazon. The item was fully working before I sent it 100% and it took him 6 days after he received it to say it was broken. Get help from eBay. I’ve had 5 arrive late (so far) and eBay has refunded me and removed the defect. Dealing Directly With Buyers About Their Returns . Looks like you're using new Reddit on an old browser. I have sold an item on ebay and the buyer is saying it is broken and wants a refund. Complete the form with your message to the buyer and click the Send button. Please help. REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 25402 on r2-app-0a098ee4620f7c58a at 2021-01-06 13:36:57.890198+00:00 running 15b6a67 country code: NL. A buyer wants to cancel the transaction after the auction has ended and they were sucessful. Buyer Wants refund 30 days after purchase. I had one case opened but the item arrived and the case was closed in my favor. New comments cannot be posted and votes cannot be cast. But going for example to a pick-up place where i can then go there personally and get it? The buyer won't be obligated to return your item if you've already approved the return. Do not PM mods individually. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." hi a buyer wants to return after 30 days. Here's some … Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. If they do open a case, it may or may not be decided right away. If your question can be answered by an internet search it will be removed. After you cancel, we'll let the buyer know. Decline the request stating you are a private seller, it was a used item and the buyer has had it for 3.5 months and nothing more should happen with that case. Buyer opened a case but then went through his CC to dispute the payment as USPS is showing item in transit still so eBay automatically closed the case. 5 comments. Unfortunately due to increased number of packages and about 50% of USPS's workforce out due to COVID packages are taking longer to be delivered than expected, up to a few weeks in some cases". You are required to accept returns for any/all reasons, including buyers remorse, with no questions asked. Appeal eBay’s decision on a case for buyers Sometimes legitimate posts get caught in the SPAM filter. I opened a case only because I wanted to send the seller a message. “I relisted it for $120 and MAO [Make an Offer] and it sold for $120.” In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. So frustrating. hide. And then do what other people say about that. From the Actions drop-down menu, select Contact Buyer. Communicate with the buyer that you've done this. save. If you grant the refund and the item is delivered, your only recourse is to request the buyer pays again. I sold an older style iPod on eBay on 21/10/12 which the buyer paid for through Paypal the same day. artistic_ga 2019-02-19 16:29:29 UTC #1. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. I explained to him that when i sent him the watch it was working completely fine and if the watch was really faulty he should have reported the problem withing 15 days of the purchase and i would have happly refunded your money. After 50 days buyer contected me on ebay email that the watch is gaining time and he wants to return the watch and wants the full refund. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. General Selling Questions. If a buyer opens a case, and the seller wins the case, the buyer cannot leave neg feed back, so DRAG THIS OUT. The buyer sent back an envelope containing a T-shirt, so he got himself a £258 pair of trainers plus a £258 refund Robert Barr. 184 78 Washington, DC . Options. borgs Oakley Beginner. Do not request PMs. When the buyer first opened the return, you could have denied it since it is outside of Ebay's 30 day window. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? Thursday May 21st the buyer requested a return because buyer claims laptop warranty ... Ebay buyer wants refund after 30 days of purchase.... cancel. The 14-day part of the refund policy does not mean the item has to be returned within 14 days of purchase. And insurance is basically useless because you can’t claim it for 30 days and it will be delivered before then, [–]pretty_in_pink28 1 point2 points3 points 20 hours ago (2 children). If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. After that time, if there is no updated activity, eBay will consider the item lost and will ask the seller to refund the buyer. "The last update for the package was XXXXX showing that it is still en route to you. Ask eBay to step in and help for buyers. Ebay buyer wants refund after 30 days of purchase.... cancel. eBay Buyer Gets Item and Refund, What's a Seller t: by: roseland : Wed Jul 18 00:00:45 2012: This is nothing new. Ebay Shipping item to buyer after they were refunded. Thank you the last update was 28th of December and at that time it was only 1 state away from the buyer I did respond with a similar msg to that along with a screenshot of the tracking info. Today, he opens Unpaid Item case?! Cancel a transaction The delay is standard these days. Get an ad-free experience with special benefits, and directly support Reddit. Go. Turn on suggestions. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 1 min article; Appeal eBay's decision about a return or missing item for buyers. what should i do? Appeal eBay's decision about a return or missing item for sellers If you don't agree with our decision after we've stepped in to help resolve an issue between you and your buyer, you can appeal by providing new information within 30 days of the case being closed. Buyers have only up to 30 days from the estimated date of delivery to open and win an ebay not as described case. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. The item was delivered on September 27 2016 . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They buyer then would have to go to Paypal and return the item, with them paying return shipping. You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. When a buyer wants to return an item or the item doesn't match the listing. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. Re: Buyer wants a refund after 6 months!!! GoOverstock: This isn’t a hundred post thread. My guess is they've seen the new 180 day return thing, not realising that it started in November. This was well over 45 days ago. The buyer must send the item back within 14 days of starting a return. Some types of items are excluded: vehicles, real estate, websites and businesses for … You can cancel a sale by selecting the button below, or by going to My eBay or Seller Hub. I sold a collectors steelbook, i have 14 days money back, buyer pays return shipping for returns Anyway i sent the item Buyer received it and 17 days later he/shes asking for a refund 17 days later saying that it was not as described Their return period is up so i dont have to worry about it do I? report. 2 min article; Member behaviour policies. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Appeal eBay's decision on a case for buyers Remind the buyer that making a bid is a binding contract. I purchased the shipping label through “buy shipping” in amazon. Click Sold on the left side of the page under the Sell heading. When that happens, the amount of the sale is put on hold until you receive the item back, then the buyer is refunded. Wait, Did the buyer opened a case already on ebay or paypal? ... 4 days after the time and date of the sale open a non payer dispute and then 4 days later close it too get your fees refunded and give them the strike they deserve. The time for refund on that item is looooong passed. Seller does not respond but updates trackings. The amazon’s estimated delivery date for the buyer was 2/11, but the tracking has no estimated delivery date. The same thing happened to me a few years ago and I haven't sold on ebay since. Hi , Im a private seller that sold a mobile phone on September 26 2016. Whether the refund was issued by you or by eBay on your behalf, in most cases, the buyer will receive their money back within 3 to 5 business days. Who pays for return shipping? Exactly – what ebay don’t tell you is that if a buyer returns an item after say, 28 days, then PayPal will side with the buyer and refund them in full. We recommend that you refund the buyer as soon as you receive the return. Press question mark to learn the rest of the keyboard shortcuts. If you offer the policy, you can't change the rules to suit your … [–]ChristmasMetal 0 points1 point2 points 19 hours ago (1 child). I wish people would say this more … Don't see your post? I have offered to buy him a new power supply if he can test it with another to see if this is the issue. H_FOUR1 2016-11-06 23:02:47 UTC #1. If eBay forces the refund (ie. i have 265 postive feedback none negative. Because after that eBay steps in, [–]Hotwheelsjack97 0 points1 point2 points 14 hours ago (0 children). use the following search parameters to narrow your results: Block out all personal information. Do I need to print a customs form? The unofficial eBay subreddit. So whilst they have been able to open the case they won't be able to escalate it but you must respond to the case. To file a lost mail claim item if you have 10 business days for PayPal. 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